Shipping Policy and Information
Neelufer creations is committed to deliver your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekend or on public holidays. We deliver to all the locations across the world. All International Shipping will cost minimum Rs. 1000 for the first product, after which Rs. 600 is added per product.
Shipping Restriction
Any items notified by delivery company to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).
Important Information
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within time shown on the product page. However, a delay of 72 hours is possible from the designer / manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.
When Do We Deliver
All domestic orders are shipped by delivery company between 9am - 6pm, Monday to Saturday. It takes maximum of 7 to 9 days for national shipping.
Shipping in India
There is a nominal fee of Rs 50 per order for shipments in India. This is to maintain the service level and provide your product on time. The shipping charge is non-refundable.
International Shipping
Neelufer Creations delivers globally and assures that the best possible courier agencies is used to deliver your product. International Shipping cost minimum Rs. 1000 for the first product, after which Rs. 600 is added per product.
Insurance
Neelufer Creations insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Neelufer Creations and transfer of responsibility in the same way.
Taxes & Duties
For Indian Customers Product Prices displayed are inclusive of all taxes and duties. For international customers we send the package as a personal use item only but if the customs is applied for that country it needs to be paid by the customer and take the delivery for same. Company is not responsible for any Custom duties. The information about customs if applied will be informed to customer via email/phone.